Deanta Returns – Terms & Conditions

1.Submitting a Return Request

All return requests must be submitted by email to queries@deantadoors.ie. Customers will receive a

Déanta Return Form GRN – Goodwill (customer error), which must be completed in full and returned with supporting photographs. Once received, Déanta will review the request and confirm whether it meets return criteria.

 

2.Incorrect Product Ordered / Change of Mind

Returns for customer ordering errors or change of mind are reviewed case‑by‑case. A restocking fee may apply. Goods must be in original packaging and in perfect condition.

 

3.Goods Return Note (GRN)

If approved, Déanta will issue a Goods Return Note (GRN). Only items listed on the GRN will be collected. No returns will be accepted at the warehouse without a valid GRN.

 

4.Collection Requirements

• Goods must be ready for uplift on the next scheduled delivery.
• Items must be in original packaging, undamaged, and in resaleable condition.
• Goods must be palletised, strapped or wrapped, with pallet bases protected to avoid nail damage.
• Drivers cannot collect goods without a valid GRN.
• Up to three collection attempts will be made within 2 months; failing within these criteria, the GRN will be cancelled.

 

5.Restocking Fees

A restocking fee of up to 20% may apply when the return is not due to a Déanta error, including:

• Incorrect product ordered
• Change of mind
• Surplus stock
• For Stock held 6 months or more, Déanta is within its rights to refuse return.

 

6.Condition of Returned Goods

Déanta will not accept:

• Doors that have been hung, altered, or modified
• Goods returned damaged, marked, or not in resalable condition Any damaged items received will be returned to the customer with no credit issued.
• Discontinued (TBD) products cannot be returned.

 

7.Damaged Goods on Delivery

On delivery all products are inspected with a 360 visual inspection carried out by the driver and the retailer’s staff member. If any visible damage is identified during this inspection, it must be clearly recorded on the delivery paperwork before the Proof of Delivery (POD) is signed.

 

The driver will report to head office and our team then record the damage and issue a GRN (Goods Return Note) Déanta will uplift the incorrect goods and deliver replacements on the next delivery.

If damage is reported with photographs and we have a signed Proof of Delivery (POD) confirming the goods were received in good condition an investigation will be held.  Déanta holds the right to refuse this request.

 

Nail damaged caused from the bottom of pallets will be reviewed on a case-by-case basis.

 

8.Incorrect Products Delivered

If Déanta delivers incorrect items, this must be reported within 72 hours.

Déanta will uplift the incorrect goods and deliver replacements on the next delivery. Items must be returned in the same condition as received.

 

9.Hardware Returns Under €400

For hardware valued under €400, Déanta will issue a return label and GRN. Customers are responsible for posting the item back.

 

10.Manufacturing Faults

Manufacturing faults must be reported within 72 hours with photographs. Déanta does not provide on‑site inspections. Warping or splitting is subject to case by case, based on photographs and information supplied. As the main cause of this is incorrect storage of items after sale.

 

11.Colour Variation

Natural colour variation in wood is not a manufacturing fault. Déanta does not provide on‑site inspections. Email Déanta with photographs of these variations and Déanta  team will review on a case-by-case basis.  While we take great care to select veneers that are as consistent as possible, variations in colour and grain are a natural characteristic of real timber and cannot be completely avoided.

Ultimately, it is your decision whether you wish to hang the door. If you are not happy with the appearance, we are happy to replace it or accept it back, provided it has not been installed and remains in its original packaging. However, if the doors have been hung, we cannot offer a replacement or accept responsibility for any labour, fitting, or associated costs.

 

12.Payment Terms (Summary)

• COD accounts: Full payment required before despatch.
• Credit accounts: Orders may be suspended if payment is overdue or credit limits exceeded.
• Interest of 5% per month may apply to overdue invoices.
• All goods remain the property of Déanta until paid in full.

 

13.Minimum Order Values

Minimum order value of €850. Orders that do not meet this threshold will incur a delivery charge of €75. Alternatively, orders can be moved to the next scheduled delivery date to allow additional value to be added and meet the minimum requirement.

 

 

COLLECTION TIMES

Collection times for Kerry & Dublin Warehouse

Monday – Friday

9am to 11am & 1pm to 3pm

(We cannot facilitate collections outside of these times.)

To ensure we meet your expectations, please take note of the following:

Sales Order Number:

A valid Sales Order Number is required for all collections.

Goods Return Number (GRN):

A GRN is necessary for all returns.

Collection Information:

Collectors must bring the appropriate Sales Order or GRN with them for collection.

Unfortunately, we cannot issue these details on-site.

All requests for uplifts must be made by email: we cannot facilitate requests via text message.

Glazed Returns & Exchanges:

Products that have been glazed with a specific glass cannot be returned or exchanged. Unless there is a glazing or manufacturing error.

Glazed Door Collection:

All doors requiring glazing must be ordered with a minimum of 24 hours’ notice prior

to the despatch date. This is necessary to allow sufficient settling time for the glue to be fully set, and for the doors to be re-wrapped and prepared for safe transportation.

If orders are not placed within this required timeframe, delays to loading and despatch may occur.

Estimated Wait Times:

For standard collections, orders will be picked when the customer arrives on site.

All orders have an estimated wait time of 30 minutes, with larger orders requiring up to 60 minutes or more.

We are unable to part despatch any order; orders must be despatched in full.

Purchase Details:

You have purchased the items through a supplier of our company and so this limits our ability to

accommodate certain requests or adjustments.

NO direct sales from this premises.

Goods Inspection

Please inspect all goods carefully before signing for collection. By signing the collection documentation, you confirm that the goods have been received in satisfactory condition. Once goods have been signed for and leave our premises, we cannot accept responsibility for any damage that may occur thereafter.

Collection Timeframe

Orders placed for collection must be collected within 7 working days of notification that the order is ready.

Due to limited storage capacity, we are unable to hold stock beyond this period. Please ensure that collection arrangements are made in advance to avoid delays or inconvenience.